At zeal-study, we take your privacy seriously. This policy explains what information we collect, why we collect it, and how we handle it. We've written this in plain language because we believe you shouldn't need a law degree to understand how your data is used.
Who We Are
zeal-study is a financial education provider based in Sheffield, United Kingdom. We operate from Unit 14, Charter Square, Sheffield, S1 2HB. When we refer to "we", "us", or "our" in this policy, we mean zeal-study.
For any privacy-related questions, you can reach us at [email protected].
Information We Collect
We collect different types of information depending on how you interact with us:
When You Contact Us
If you send us an email or enquiry, we collect your name, email address, and whatever information you choose to include in your message. We use this to respond to your query and, if relevant, to discuss programme options with you.
When You Enrol in a Programme
For participants, we collect additional details necessary to deliver our services: your name, contact details, billing address, and payment information. We may also collect information about your learning preferences to tailor the programme to your needs.
When You Visit Our Website
We use cookies to understand how visitors use our site. This includes information about which pages you visit, how long you spend on them, and how you arrived at our site. See our Cookies Policy for full details.
How We Use Your Information
We use the information we collect for specific purposes:
- To respond to enquiries and provide information about our programmes
- To deliver educational services to enrolled participants
- To process payments and maintain financial records
- To send programme-related communications (schedules, materials, updates)
- To improve our website and services based on how people use them
- To comply with legal obligations
Legal Basis for Processing
Under UK data protection law, we need a valid reason to use your personal data. Depending on the situation, we rely on:
- Contract: When you enrol in a programme, processing your data is necessary to deliver that service
- Legitimate interests: For activities like responding to enquiries and improving our services, where we've assessed that our interests don't override your rights
- Consent: For optional communications like newsletters, which you can withdraw at any time
- Legal obligation: Where we're required to keep records for tax or regulatory purposes
Who We Share Data With
We don't sell your data. We share information only in limited circumstances:
- Payment processors: To handle transactions securely
- Email service providers: To send programme communications
- Analytics services: To understand website usage (in anonymised form)
- Legal authorities: If required by law
All third parties we work with are contractually required to protect your data and use it only for the purposes we specify.
How Long We Keep Data
We don't keep data longer than necessary:
- Enquiry correspondence: 2 years from last contact
- Programme participant records: 6 years from completion (for legal and tax purposes)
- Financial records: 7 years (as required by UK law)
- Website analytics: 26 months
Your Rights
Under UK data protection law, you have several rights:
- Access: Request a copy of the data we hold about you
- Correction: Ask us to fix inaccurate information
- Deletion: Request we delete your data (subject to legal requirements)
- Restriction: Ask us to limit how we use your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
To exercise any of these rights, email us at [email protected]. We'll respond within 30 days.
Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted connections, secure storage, and access controls limiting who can view personal information.
Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via our website. The "last updated" date at the top indicates when the policy was most recently revised.
Complaints
If you're unhappy with how we've handled your data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
Contact
For privacy-related questions or to exercise your rights:
Email: [email protected]
Address: Unit 14, Charter Square, Sheffield, S1 2HB